Refund policy

Returns & Refunds

Lost Time accepts eligible return requests made within 30 days of delivery. To request a return, email lostxtimemgmt@gmail.com with your order number, the item you wish to return, and the reason for the request.

Eligibility

Items must be unworn, unwashed, unused, and in original condition with any original tags attached. Items that have been worn, altered, or damaged after delivery are not eligible for standard returns.

One-of-one statement pieces and personalized or made-to-order custom items are final sale, except if they arrive damaged, defective, or incorrect, or when returns are required by applicable law. Final-sale status should be shown before purchase.

Starting a return

Contact us within 30 days of delivery. Do not send an item back until we provide return instructions and a return address.

Return shipping

Customers are responsible for return shipping for change-of-mind or sizing returns. If we shipped the wrong item or your item arrived damaged or defective, contact us with photos so we can arrange an appropriate resolution, including return shipping where applicable.

Refunds

After we receive and inspect an eligible return, we will notify you of the decision. Approved refunds are issued to the original payment method. Your payment provider determines when the refund appears. Original shipping charges are generally not refunded for change-of-mind returns, except where required by law.

Problems with an order

If an item arrives damaged, defective, or incorrect, please email us promptly with your order number and photos. We will work with you on a replacement, refund, or other appropriate resolution consistent with applicable law.

Questions?

Email lostxtimemgmt@gmail.com or visit our Contact page.

This policy does not limit rights under applicable consumer protection law.